Chums Reviews

To rate this company 1 star is too good!
This company is absolutely disgusting customer service wise!
Communication between departments is non existent.
HOLDING MY FAMILY MEMBERS MONEY AND GOODS!!
Absolutely disgusting and disgraceful!

This is a terrible company to deal with - do not use. Absolutely awful. Customer service is almost non-existent - unprofessional, incompetent and inefficient. Will NEVER use again!

First time shopping with Chums. Ordering was easy, the quality of the goods (cotton summer trousers) was excellent and delivery was very speedy (two days). Would definitely shop here again.

Made my first order with Chums last week. The item arrived two days after the order was placed and was exactly in accordance with the catalogue description. I will certainly order from them again very soon.

My uncle aged 94 yrs old placed an order for a sofa and an armchair with you in October last year and had no message about delivery dates etc other than being informed you would confirm when dispatched. Many attempts to sort this out have failed and so in January of this year we told him to cancel the order and we would source something locally for him as his health is failing, we phoned several times at great expense on the phone number provided and the customer service level was hopeless with the operator constantly saying he did not have an answer for us so we sent several emails instead and yet again got nowhere. We cancelled the order and asked for him to have his money refunded as he has now also had a fall and broken his hip and has had to be taken to Hospital to be operated on and recuperate. He is now almost 95 in a few weeks and there is not a lot of time left for him to enjoy his potential new furniture assuming of course he can actually ever go back to his own home so of course we wanted to confirm his order had been cancelled and his refund would go back into his bank account so we again tried customer services and were astonished to be told even though Chums have been informed that he is in Hospital having a new hip fitted that he will have to phone them himself to take up the matter with them. This company is unbelievable and a disgrace and i have certainly sent off as many complaints to Ripoff Britain asking them to look into other peoples complaints along with his. This 94 year old gentleman has been a loyal customer to Chums for many years and to hear that he is being treated this way is a disgrace and you should be ashamed of yourself. Mr James lives in Malvern worcestershire should you want to look into this further.

I tried to place an order today worth £150.00. there were 5 items altogether. out of the first three items I tried to order, two of them were out of stock. I didn't try to place the other orders, instead I cancelled the whole order. I get bombarded with catalogues from your company and I would expect such aggressive marketing to mean that you can supply the items displayed in said catalogue, however that is not the case. Consequently I have no faith in your abilities to deliver and therefore I ask you to delete all my details from your data base. I am disabled and I need to rely on the on line services offered. I will shop elsewhere, even though it causes me great inconvenience

I always thought that your products would be of an inferior quality to say Cotton Traders because of their considerably lower price but I’m amazed that this isn’t the case,having bought some fleece lined trousers from C/T I wanted another pair and decided to try a pair of yours at some £12 cheaper when they arrived I was taken aback at the quality they are heavier warmer better fabric and more attention to detail such as more belt loops all in all a much better garment,I know where I shall be shopping in future keep up the good work

I ordered 3 pairs of mens cord trousers which were soon out to the courier but infortunately Evri never delivered after 2 weeks. Won't be ordering from Chums again until they change their courier.

Bought two pairs of fleece lined trousers for the colder periods. Very comfy and warm however the quality of zip is a big let down one has failed completely, zip goes up and down but the teeth don't mesh. Not holding much confidence in the longevity of the other pair. What a pity.

Ordered and paid on 28.11.22 for 2 pairs of trousers as a Christmas present. Items didn't arrive in time and they didn't answer my emails .in January they emailed me and said they had received my order I replied and asked for a refund but they state the items were returned to them by the courier and they had sent them back out to me which still haven't arrived. They state that when I receive them I have to then return them and they will refund my money .so how can I return them when I havnt received them . Order number A3214244. So how long do I have to wait for a refund for something I've not received. Is this legal ..seems like a scam ?. As soon as trust pilot are involved you can all odds a sudden reply to emails .. so your courier managed to loose my parcel twice ?.absolute shambles of a company do not trust these people . I will never buy anything off you again .

Ordered some boots in Dec for my mother's bday the zip broke immediately ,I sent them back wanting a refund, the company sent me another pair of boots I immediately sent them back ,on the 4th of Jan you acknowledged receipt of boots ,I am still awaiting my refund ,I tried email but its been ignored .
Order number A3141031
Oh and the amount of spam leaflets you continually get is a disgrace dp not use this company ,if I get no reply I will pull the money back via my bank !!!

I placed my first order and paid by Paypal. The money left my account and the Chums order said that payment had failed and the money would be back in my Paypal account. Paypal confirmed the Payment, so I rang up Chums Customer Disservice to find out what was happening. They refused to return the money today saying that it would go back in "due course" they offered no explanation, but after a row, said that someone would ring me back. No one has, no money has been returned, and yet I have a Paypal e-mail confirming the transaction. Just don't buy from this firm, which ignores the law of contract, and which employs slaves to worship an appalling bad computer system and its software.

My hubby ordered a pair of jeans and two pairs of trousers all with expanding waistband. They were delivered on time and the delivery lad was lovely. I don’t like trousers thought they were too wide and thin but he loves them and they are after all for him. The trousers don’t have an expanding waistband so took a star off. Trousers abit tight as don’t expand but i think i can stretch them. He is very happy with them. You get what u pay for as they are low priced trousers. Not sure what all the negative comments expected for the money they paid. I would have preferred a narrower leg but as i said hubby really likes them. Had i looked on trustpilot before he ordered i would have discouraged him from ordering. Hence my review which I don’t normally do. THEY DELIVERED ON TIME WITH A PLEASANT DELIVERY LAD.

Ordered 2 for one Black Magic chocolates 4th Dec
still not recieves them, sent 3 E-mails with all the pay ment details to no avail.
Speaks for itself.
Seen your reply but you have not informed me of anything since the order,what you going to do ?
big company like Chums and they do not want to know.
refunded by Paypal

Ordered jumper and trousers before Christmas total cost £67 to avoid delivery cost. Only jumper arrived today. Phone call - trousers were not in stock. Trousers could be put on back order but would have to pay for delivery. Declined - dreadful service. Will never use this company again. No apology from CHUMS for awful service.